Refund Policy

Before work begins

A customer may request cancellation and a full refund before Gessie Road begins the purchased service.

After work begins

Because evidence services involve reserved time and custom work, payments are generally non-refundable after work begins. If Gessie Road cannot complete the agreed scope, we will provide an appropriate full or partial refund based on the undelivered work.

Problems with delivery

Contact us within 14 days of delivery if a deliverable is missing or materially differs from the written scope. We will first attempt to correct the issue and will provide a refund when correction is not reasonable.

How to request help

Email gessieroad@gmail.com with the purchaser name, purchase date, and description of the issue.